THANK YOU FOR AN AMAZING EASTER SEASON!!!!! 

Our Pick Up Window is Now Closed for the season.  

You may pick up your photos in the file cabinet located on the patio by the back door (the door near the garages/dumpster). If you choose to pick your photos up at the file cabinet, please realize that we are closed and if there is any thing that needs to be fixed, it cannot be done until we return on April 2nd. Be sure to drop the post-it note in the jar.  

Anyone who does not pick up by April 2nd, will be invoiced for shipping. Any invoices not paid by April 30, 2024, sadly photos will be discarded. Of course we do not want to do this, we value your purchase, so please come get them.  Also, please consider purchasing digitals or purchasing shipping at the time of your order if it is difficult for you to get back to the studio to get them.  
Even though people are in the studio, everyone has a job to do and we cannot stop our session to answer the window. We are still photographing clients for their newborns and milestones and cannot be interrupted.

Thank you for another amazing season and thank you for your continued loyalty!

Danielle

MAKING YOUR APPOINTMENT: 

• You will try to fill everything out as quickly as possible. We advise that you type your email address out and copy it so you know it’s correct. That way you only have to paste it in the form. 
  It is encouraged that you sign up for an account when signing up for an appointment so you can manage your appointment (this is different from your DFC account).
• Select which Santa (or Easter Bunny) you would like to visit. (to return to the list, click the same Santa <or Bunny> again)
• Select the Date and time
  • DO NOT select a Sensory or Dog Night just to get in. These are specific to our guests that fit the description and you appointment will be cancelled otherwise.
  • Sadly, it must be said, anyone making an appointment under these nights without a dog or without being a family that has specific needs, will be asked to not to return to DFC.
• Be sure to Include your cell number that you will have on you at your appointment when filling in your phone information, we will be texting you when you're able to come in the building.
• CHECK YOUR SPELLING - otherwise you will miss your confirmation and reminder emails and miss your arrival texts.
• ****IMPORTANT**** - Make sure you see the confirmation page upon making your appointment and take a screenshot of it!! If you don't see this page, your appt most likely did not go through. Not everyone receives the confirmation email due to some email settings, but if you do not get to that confirmation screen, your appointment did not go through. 

IF YOU MAKE AN APPOINTMENT FOR THE SAME DAY

• We are not notified when clients cancel appointments. When we are in the studio with holiday visits and you pick up a cancelled appointment for the same day, we may not catch the change.
• Once you make your appointment, please call the studio to let us know so we don’t miss you. 
• If you do not receive your text within 10 minutes of your appointment, please call the studio to verify. 

PRIOR TO YOUR APPOINTMENT

• We no longer require the covid waiver. There is an agreement at the time of signup that you will check off that you agree to it. 
• You will receive at least 2 reminder emails and 1 text regarding your visit. It will review everything you agreed to at the time of booking and guide you to these links for all of the details about All THINGS HOLIDAY for SE Pennsylvania

ARRIVAL

• Please arrive camera-ready.
• You will wait in your car and we will text you when you are next and when it's time to come in. 
• Be prepared to come in at the time you receive your text. 
• 2 adults per visit - no exceptions
• Please see our healthcare plan

YOUR VISIT

• Once you are in the waiting room, do not let your child roam around.
• We will continue to sanitize props as usual. Santa (and Easter Bunny) will utilize the UV light in between clients. 
• Multi-family group shots of 8 or less will be permitted for this event. However, only 2-3 adults will be permitted to accompany group shots.  

GROUP SHOTS

• We are allowing 10 or less people in one group shot and can be accompanied by 1 parent per family. 
• You do NOT need to make a separate appointment for a group shot if you have individual appointments for the families involved. We will do the group shot between appointments.
• No dressing changes are permitted between appointments. Please match your individual family and group shot accordingly.
• Your group image will be uploaded to each family's gallery.
• You MUST predetermine who is buying the image(s) or you can purchase on your own. There is no way to accommodate group viewing unless you decide to be together for your calls.
• We do not allow group shots for Santa Paws nights. 

CALLBACK TIME TO VIEW & ORDER YOUR IMAGES

• Before you leave your visit, you will be given a couple of call back times to choose from for your callback to view your images. These times are usually 40-60 minutes following your visit.
• All viewing and ordering will be done online and over the phone with our studio reps.
  • With thousands of families that need to order, we cannot let clients order at their leisure.
  • In the past, clients saw their images right away and we need to replicate this the best we can. Clients will be given a few options for a callback time.  
    • For example: If you visit in the morning, you select a time, that very morning, 
    • Of course we will always accommodate those that travel a far distance.
• It is best to plan your appointment to include your availability for this call (and whoever else will be part of the ordering process) to order your photos from a computer for better viewing and to avoid possible staffing fees (see below.
• Please make sure you have any unknown caller block options turned off on your phone so you can receive our call.
• CONVENIENCE FEE:
  
  • PLAN FOR YOUR CALLBACK TIME when selecting your appointment time.
  • We are staffed for each client accordingly based on appointment times. 
  • If you wish for a later call back for photo viewing additional staff has to be added, therefore a $10 convenience fee will be added to your final bill.
  • There will be a $10 convenience fee applied for those that miss/ignore the call after 2 attempts are made. So again, please select your appointment in accordance to the callback time you need as well. 
  • You must plan your appointment to include your availability (and whoever else will be part of the ordering process) to order your photos to avoid these fees.

ORDERING

• Please scan our QR Code to view our pricing.
• You will order your images/package at the time of your phone call. 
• Images will be watermarked as usual. We have had an issue with screenshots and stolen images in the past, so we cannot make any exceptions.
• When viewing your images, we STRONGLY recommend that you view your images from a PC or laptop computer so you can see all the details of your images. Viewing from a phone is not suggested for this exact reason. Upon checking out, you will have a check box that your agree that your order is correct.
  PLEASE NOTE: CHECK BEFORE DOWLOADING! Once you download any purchased digital images, we cannot replace them if they are unsatisfied or incorrect. 
• If you come from a far distance but would like to pick up your photos shortly after your visit, it is strongly recommended that you bring a tablet or something larger than your phone with you and you can view and order from the Manoa Shopping Center parking lot up the street (we cannot crowd the DFC parking lot).

ADDING TO AN EXISTING ORDER - BUYER'S REMORSE

• If you regret not purchasing images at the time of your original order
• We remove all galleries from our website every evening.  Therefore:
  • *If you order additional photos the same day, you CAN order prints and/or digital images at our regular prices.
  • *If you order the following day and beyond, only digital images are available at the full price of $49 each or any digital image packages - regardless of your original order.

PICKUP/SHIPPING/DIGITAL IMAGES

• Pick up is available at our drive up window located in the back of the building during Santa or Easter Bunny Afternoon Visiting hours at designated times which will be posted on our Facebook page and in your order confirmation email.
• If you come from a distance and wish to wait for your images to be printed, you may do so at the Manoa Shopping Center and we will email you when they are ready.
• There is an option to ship your prints for an additional $6.
• Shipping is sent through USPS within 48 hours of your order. We are not responsible for any delays with the postal service. 
• Digital images are available within 48 hours. You can check your order status on your account on the DFC site. 
• Pick up will be available until December 22, 2023. 
• Times:
  • TBA
• !!! The window and the studio will be closed after December 22, 2023.  Once we return from the holidays, you will be invoiced for shipping & handling. If this is not paid by January 31, 2024, all orders will be disposed. Naturally, that is the last thing we want to do! So come get them by 12/22/24 :)

NEW!!! PLEASE CONSIDER:
Every season we are left having to contact THOUSANDS of clients to come pick up their photos, especially those that purchase digital images along with prints. We discard hundreds of prints that are never picked up.  Although we appreciate your order of any size, we don’t want to see you waste your money if you aren’t going to pay for shipping and handling and have no intention of coming to get them. Please consider the shipping option or use the money that you would put towards these prints for more digital images!

When can I make an appointment?

• The Holiday Experience SignUp will go live on September 1, 2023 at 9am in our Holiday Experience Group on Facebook and 9:45 am on the DFC Facebook Page, Instagram and website

How much time is our visit with Santa or the Easter Bunny

• Your visit will be approximately 3 minutes in length. We do not want to mislead anyone into thinking it is longer.

Should I arrive early for my appointment?

• Please arrive NO MORE THAN 5 MINUTES EARLY. We have always had problems with our neighbors and parking so we don't want the parking lot overloaded, you will be texted in the order of your appointment. 
• Please do not bring in strollers. 
• Please arrive camera ready. Prepping in the parking lot once you've been instructed to come in or during your appointment time will take away from the length of your visit. Please take your little ones out of their carseat

Is there parking?

• Please respect our neighbors and park in the DFC lot when possible.
• Please DO NOT park on the grass. We have had clients do this and have gotten stuck and had to be towed at their expense.

How long will I be in the studio? 

• Your time in the studio will be approximately 10 minutes

What if my child(ren) cry?

• If you have a child between the ages of 10 months and 4 years, you will hear the phrase "Embrace the cry." at the studio. Learn it, love it, live it. Although we as parents want the perfect shot, chances are, at this age range, you will probably get tears. We truly try to make lemonade out of lemons and as parents ourselves, we know it's a rite of passage to get the crying pic for a couple of years so please arrive with a sense of humor! We do have some tricks that sometimes work depending on their age. Our assistants will chat with you about it when you come in and you can decide what you would like to do.

Crying Continued: (can you tell this is a big topic?)

• There is a HUGE difference between a crying child that will just sit on Santa's or the Easter Bunny's lap and a child who is genuinely frightened. My crew is trained to see and know the difference and will advocate for that child. We will absolutely not push through an entire 3 minutes with a child that is trembling in terror. There is a time that it's not funny and we will not continue the session even if there are only 5 images to choose from. The intent is for them not to have a fear of Santa or the Easter Bunny into their teens. 
• We will not accept requests to reshoot a family due to a crying child.

Can other relatives come and watch?

• No more than 3 adults can come in.

Are Group Shots allowed?

• Please click Your Experience from Beginning to End for full details

Are Group Shots allowed on SANTA PAWS night?

• There are no group shots permitted on Santa Paws Night. 

Can I bring my pet cat(s) to Santa Paws or Bunny Paws Night?

• Paws night is only for dogs.  Our family and staff have high allergies to cats and cannot allow them into the studio.  

Can I bring my pet on a day not assigned for pets?

• No, pets are only permitted on Paws nights.  Santa wears a different suit for those dates and also due to allergies etc, we will not accommodate that request.

Can I take pictures? 

• Please refrain from taking photos of your session. It's our job to capture the moment, it's your job to be present in your own memories

How do I order my pictures?

• Please click Your Experience from Beginning to End for full details

What is the best way to view my pictures?

• We STRONGLY recommend that you view your images from a PC, laptop, or large tablet so you can see the details of your images. We do not recommend viewing your images from your phone since details can easily be missed due to the small display. 

What if I must cancel my appointment?

• If you do not intend on keeping your upcoming appointment, please cancel asap.

What healthcare precautions do you have in place?

• Click DFC HEATHCARE PRECAUTIONS for full details we have had and will have in place. 
• We are very proud to say that during 2021 Santa season, we saw over 4,500 families and there were no reports of anyone contracting COVID-19 from attending our event from families or staff. 

Can I switch my appointment with someone?

• Yes. 
• We are literally getting 100s of these requests per day (not exaggerating). We NEED everyone to help us out here.
  The person requesting the switch MUST email APPTS@DANIELLEFOSTERCREATIONS.COM and cc the person they are switching with.
• You MUST email us using the same email address you used to make your appointment.
• THE PERSON CC’d MUST REPLY TO THE EMAIL confirming that they agree to the swap.
• We will NO LONGER answer any communication unless it is done correctly.
• Your switch is not confirmed until DFC confirms. 
• Once the switch is made: please go back to the group and delete your post.
• Please note: Samantha does not work 24/7. You need to be patient. Emailing 5+ times in one day is not going to get this handled any faster.
• Your communication MUST be done according to our policy or it will not be done. It is too much to handle in several different spots and things will get overlooked.
• SAME DAY SWITCHES - you must call the studio.

Is it too late if I find a cancelled appointment for the same day?

• We are not notified when clients cancel appointments. When we are in the studio with holiday visits and you pick up a cancelled appointment, we are not notified. 
• Once you make your appointment, please call the studio and let us know so we don’t overlook your appointment. 
• If it’s too late for that, and you do not receive your text within 10 minutes of your appointment, please call the studio: 610-566-2000

I know when we get there we have to wait in the car until it's our turn, but how do we check in? Do we have to call? 

• One of our crew members will be doing down the list of appointments in time order. You will get about 2 texts: 

(1) To confirm you have arrived
(2) To let you know when to come in the waiting room

• PLEASE DO NOT COME EARLY! We will not take you ahead of your turn. 5 minutes early is enough. Coming too early will crowd the parking lot for those that are supposed to be in those spots. If you are early, circle around a little PLEASE. 

What if I want to add additional images after my order is complete?

• We call this Buyer's Remorse :) 
• We remove all galleries from our website every evening.  

Therefore:
If you order additional photos the same day, you CAN order prints and/or digital images at our regular prices. 
If you order past the day of your visit, only digital images are available at the full price of $47 each or any digital image packages only - regardless of your original order.

How do I know if my order is ready?

• You will receive an email from holiday@daniellefostercreations.com to let you know when it is ready. You can also go into your order on the website and check the status of your order (on the left side). 

What if I forget to pick up my photos?

• You can go to www.daniellefostercreations and on the top right side click "ship my photos."
• In your order email and at Your Experience from Beginning to End you will find the list of pick up dates available this season. Also if your images are not picked up, we will automatically send an invoice for shipping. Any orders not picked up by the date provided, orders are discarded. 

Do I need to fill out a waiver?

• No, we are no longer requiring a waiver. However, upon completion of your signup, you will be asked if you have read and understand from the ALL THINGS HOLIDAY for SE Pennsylvania link.

Healthcare Plan

This is a reminder of the information that was agreed upon by you at the time of booking:

At the time you sign up, you will check that you have read and agree to the force majeure that is provided below: 

FORCE MAJEURE:
Danielle Foster Creations shall not be held responsible nor be deemed to be in default for any delay in its performance or failure in its performance of any of its obligations hereunder if such delay or failure is the result of causes beyond its control, including, but not limited to, acts of God, shelter-in-place orders, pandemics, acts of war and/or acts of terrorism.

Preventative Care: 

• If Covid taught us anything, it was to be more diligent at protecting the well-being of our staff and clients.  We will continue to have our plan in place to do so.  This has nothing to do with Covid, but for any contagious ailments that could possibly come through out doors. I am so proud how wonderful and caring our clients are to protect one another, Santa, and the rest of our staff.  No one wants to be sick over the holidays.  

CLIENT PRECAUTIONS and "Sniffle Policy":

• Masks are optional for anyone attending the Holiday Experience including staff. 
• You will wait in your car and we will text you when you are next in line to come in.
• 3 adults per visit. Sorry we cannot allow more.
• Please save us the heartache of turning you away and contact us to cancel/reschedule if someone is ill. 
• NO PERSON that is sick with ANY ailments will be permitted in. Even a sniffle, you will be asked to leave. We saw over 4,500 families last season without incident, so regardless of Covid, this precaution will remain in place. We know how important this event is to anyone and we will not allow someone to take this lightly.
• Anyone that is disrespectful or causes a scene about their stance on this issue will be subject to permanent banning at Danielle Foster Creations and any services we provide.  
• We reserve the right to refuse service to anyone we feel is a hazard to our staff and clientele.
• We reserve the right to refuse service to anyone we feel is a hazard to our staff and clientele.
• Once you are in the waiting room, do not let your child roam around.

STAFF and STUDIO PRECAUTIONS CONTINUES AS ALWAYS

• Masks are optional for staff.
• Sanitizing/washing hands between each client.
• Frequently clean highly touched surfaces.
• Wipe down any props used between clients.
• Cleaning all furniture between clients.
• Remi UV filtration in our ventilation/AC system has been installed throughout the studio and has been running nonstop since October 2020
• Seating sanitized between clients in waiting and shooting rooms
• Will not work if sick or exposed to anyone sick