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MAKING YOUR APPOINTMENT: 

  • You will try to fill everything out as quickly as possible. We advise that you type your email address out and copy it so you know it’s correct. That way you only have to paste it in the form. 
    It is encouraged that you sign up for an account when signing up for an appointment so you can manage your appointment (this is different from your DFC account).
  • Select which Easter Bunny you would like to visit. (to return to the list, click the same Bunny again)
  • Select the Date and time
    • DO NOT select a Sensory or Dog Night just to get in. These are specific to our guests that fit the description and you appointment will be cancelled otherwise.
  • Be sure to Include your cell number that you will have on you at your appointment when filling in your phone information, we will be texting you when you're able to come in the building.
  • CHECK YOUR SPELLING - otherwise you will miss your confirmation and reminder emails and miss your arrival texts.
  • ****IMPORTANT**** - Make sure you see the confirmation page upon making your appointment and take a screenshot of it!! If you don't see this page, your appt most likely did not go through.

IF YOU MAKE AN APPOINTMENT FOR THE SAME DAY

  • We are not notified when clients cancel appointments. When we are in the studio with holiday visits and you pick up a cancelled appointment for the same day, we may not catch the change.
  • Once you make your appointment, please call the studio to let us know so we don’t miss you. 
  • If you do not receive your text within 10 minutes of your appointment, please call the studio to verify. 


PRIOR TO YOUR APPOINTMENT - updated

  • We no longer require the covid waiver. There is an agreement at the time of signup that you will check off that you agree to it. 
  • You will receive at least 2 reminder emails and 1 text regarding your visit. It will review everything you agreed to at the time of booking and guide you to these links for all of the details about the DFC Holiday Experience, Covid Precautions and Procedures and FAQ.
  • https://www.daniellefostercreations.com/holidayexp-info/.


ARRIVAL

  • Please arrive camera-ready.
  • You will wait in your car and we will text you when you are next and when it's time to come in. 
  • Be prepared to come in at the time you receive your text. 
  • 2 adults per visit - no exceptions
  • MASKS: (subject to change)
    • Masks are optional for anyone attending the Holiday Experience.
    • Please be smart and considerate in your choice whether or not to wear one.
    • However, this means we will be even more diligent in our observation: ANYONE presenting with ANY symptoms or ailments will NOT be permitted in. Even a sniffle, you will be asked to leave. Last season we saw over 4,600 families without incident. Not even a cold. We WILL keep it that way regardless of Covid. 
    • Anyone that is disrespectful or causes a scene about their stance on this issue will be subject to permanent banning at Danielle Foster Creations and any services we provide.  
    • We reserve the right to refuse service to anyone we feel is a hazard to our staff and clientele.

YOUR VISIT

  • Once you are in the waiting room, do not let your child roam around.
  • We will continue to sanitize props as usual. The Easter Bunny will utilize the UV light in between clients. 
  • Multi-family group shots of 8 or less will be permitted for this event. However, only 2-3 adults will be permitted to accompany group shots.  
  • Once you are done with your session you will be led out to the exit by our assistant.


GROUP SHOTS

  • We are allowing 8 or less people in one group shot and can be accompanied by 1 parent per family. 
  • You do NOT need to make a separate appointment for a group shot if you have individual appointments for the families involved. We will do the group shot between appointments.
  • No dressing changes are permitted between appointments. Please match your individual family and group shot accordingly.
  • Your group image will be uploaded to each family's gallery.
  • You MUST predetermine who is buying the image(s) or you can purchase on your own. There is no way to accommodate group viewing unless you decide to be together for your calls.


CALLBACK TIME TO VIEW & ORDER YOUR IMAGES

  • Before you leave your visit, you will be given a time for your callback to view your images.
  • All viewing and ordering will be done online and over the phone with our studio reps.
    • With thousands of families that need to order, we cannot let clients order at their leisure.
    • In the past, clients saw their images right away and we need to replicate this the best we can. Clients will be given a few options for a callback time.  
      • For example: If you visit in the morning, you select a time, that very morning
      • Of course we will always accommodate those that travel a far distance.
  • It is best to plan your appointment to include your availability for this call (and whoever else will be part of the ordering process) to order your photos from a computer for better viewing and to avoid possible staffing fees (see below.
  • Please make sure you have any unknown caller block options turned off on your phone so you can receive our call.
  • STAFFING FEE:
    • PLAN FOR YOUR CALLBACK TIME when selecting your appointment time.
    • We are staffed for each client accordingly based on appointment times. 
    • If you wish for a later call back for photo viewing additional staff has to be added, therefore a $10 staffing fee will be added to your final bill.
    • There will be a $10 staffing fee applied for those that miss/ignore the call after 2 attempts are made. So again, please select your appointment in accordance to the callback time you need as well. 
    • It is best to plan your appointment to include your availability (and whoever else will be part of the ordering process) to order your photos to avoid these fees.

ORDERING

  • You will be given a pricelist when you arrive so you have a reference during your call.
  • You will order your images/package at the time of your phone call. 
  • Images will be watermarked as usual. We have had an issue with screenshots and stolen images in the past, so we cannot make any exceptions.
  • When viewing your images, we STRONGLY recommend that you view your images from a PC or laptop computer so you can see all the details of your images. Viewing from a phone is not suggested for this exact reason. Upon checking out, you will have a check box that your agree that your order is correct.
    PLEASE NOTE: CHECK BEFORE DOWLOADING! Once you download any purchased digital images, we cannot replace them if they are unsatisfied or incorrect. 
  • If you come from a far distance but would like to pick up your photos shortly after your visit, please bring a tablet or something larger than your phone with you and you can view and order from the Manoa Shopping Center parking lot up the street (we cannot crowd the DFC parking lot).


ADDING TO AN EXISTING ORDER - BUYER'S REMORSE

  • If you regret not purchasing images at the time of your original order
  • We remove all galleries from our website every evening.  Therefore:
    • *If you order additional photos the same day, you CAN order prints and/or digital images at our regular prices.
    • *If you order the following day and beyond, only digital images are available at the full price of $47 each or any digital image packages - regardless of your original order.


PICKUP/SHIPPING/DIGITAL IMAGES
updated

  • Pick up is available at our drive up window located in the back of the building during Easter Bunny Visiting hours at designated times which will be posted on our Facebook page and in your order confirmation email.
  • If you come from a distance and wish to wait for your images to be printed, you may do so at the Manoa Shopping Center and we will email you when they are ready.
  • There is an option to ship your prints for an additional $5.
  • Shipping is sent through USPS within 48 hours of your order. We are not responsible for any delays with the postal service. 
  • Digital images are available within 48 hours. You can check your order status on your account on the DFC site. 
  • Pick up will be available until APRIL 13, 2022
  • Times:
    • March 12 - 10a-12p
    • March 13 - 10a-12p
    • March 19 - 12p-8p
    • March 20 - 12p-8p
    • March 23 - 5p-8p
    • March 26 - 12p-8p
    • March 27 - 12p-8p
    • March 31 - 5p-8p
    • April 2 - 12p-8p
    • April 3 - 12p-8p
    • April 6 - 5p-8p
    • April 9 - 12p-8p
    • April 10 - 12p-8p
    • April 11 - 4p-7p
    • April 12 - 4p-7p
    • April 13 - 4p-7p
  • !!! The window will be closed after this date. After April 13th, you will be invoiced for shipping & handling. If this is not paid by May 31, 2022, all orders will be disposed. Naturally, that is the last thing we want to do! So come get them :)

NEW!!! PLEASE CONSIDER:
Every season we are left having to contact THOUSANDS of clients to come pick up their photos, especially those that purchase digital images along with prints. We discard hundreds of prints that are never picked up.  Although we appreciate your order of any size, we don’t want to see you waste your money if you aren’t going to pay for shipping and handling and have no intention of coming to get them. Please consider the shipping option or use the money that you would put towards these prints for more digital images!

 
 
 

We are happy to announce that our pricing is remaining the same as last Santa Season.

 
 

When can I make an appointment?

The Holiday Experience SignUp will go live on February 1, 2022 at 9am in our Holiday Experience Group on Facebook and 10am on the DFC Facebook Page, Instagram and website


How much time is our visit with the Easter Bunny

Your visit will be approximately 3 minutes in length. We do not want to mislead anyone into thinking it is longer.


Should I arrive early for my appointment?

Please arrive NO MORE THAN 5 MINUTES EARLY. We have always had problems with our neighbors and parking so we don't want the parking lot overloaded, you will be texted in the order of your appointment. Please do not bring in strollers. 

Please arrive camera ready. Prepping in the parking lot once you've been instructed to come in or during your appointment time will take away from the length of your visit.


Is there parking?

Please respect our neighbors and park in the DFC lot when possible.

Please DO NOT park on the grass. We have had clients do this and have gotten stuck and had to be towed at their expense.

How long will I be in the studio? 

Your time in the studio will be approximately 10 minutes.

What if my child(ren) cry?

If you have a child between the ages of 10 months and 4 years, you will hear the phrase "Embrace the cry." at the studio. Learn it, love it, live it. Although we as parents want the perfect shot, chances are, at this age range, you will probably get tears. We truly try to make lemonade out of lemons and as parents ourselves, we know it's a rite of passage to get the crying pic for a couple of years so please arrive with a sense of humor! We do have some tricks that sometimes work depending on their age. Our assistants will chat with you about it when you come in and you can decide what you would like to do.


Crying Continued: (can you tell this is a big topic?)

There is a HUGE difference between a crying child that will just sit on the Easter Bunny's lap and a child who is genuinely frightened. My crew is trained to see and know the difference and will advocate for that child. We will absolutely not push through an entire 3 minutes with a child that is trembling in terror. There is a time that it's not funny and we will not continue the session even if there are only 5 images to choose from. The intent is for them not to have a fear of the Easter Bunny into their teens. 

We will not accept requests to reshoot a family due to a crying child.

Can other relatives come and watch?

No more than 2 adults can come in.

Are Group Shots allowed?

Please click Your Experience from Beginning to End for full details

Can I bring my pet cat(s) to Bunny Paws Night?

Bunny Paws night is only for dogs.  Our family and staff have high allergies to cats and cannot allow them into the studio.  

Can I take pictures? 

Please refrain from taking photos of your session. It's our job to capture the moment, it's your job to take it all in!


How do I order my pictures?

Please click Your Experience from Beginning to End for full details

What is the best way to view my pictures?

  • We STRONGLY recommend that you view your images from a PC, laptop, or large tablet so you can see the details of your images. We do not recommend viewing your images from your phone since details can easily be missed due to the small display. 


What if I must cancel my appointment?

If you do not intend on keeping your upcoming appointment, please cancel asap.

What Covid-19 precautions do you have in place?

Click DFC COVID-19 PRECAUTIONS for full details we have had and will have in place. 

We are very proud to say that during 2020 Santa season, we saw over 4,500 families and there were no reports of anyone contracting COVID-19 from attending our event from families or staff. 

Can I switch my appointment with someone?

Yes. To switch appointments

We are literally getting 100s of these requests per day (not exaggerating). We NEED everyone to help us out here.
  • Samantha does not work 24/7. You need to be patient. Emailing 5+ times in one day is not going to get this handled any faster.
  • Your communication MUST be done according to our policy or it will not be done. It is too much to handle in several different spots and things will get overlooked.
  • SAME DAY SWITCHES - you must call the studio.
  • The person requesting the switch MUST email APPTS@DANIELLEFOSTERCREATIONS.COM and cc the person they are switching with.
  • You MUST email us using the same email address you used to make your appointment.
  • THE PERSON CC’d MUST REPLY TO THE EMAIL confirming that they agree to the swap.
  • We will NO LONGER answer any communication unless it is done correctly.
  • Your switch is not confirmed until DFC confirms.
  • Once the switch is made: please go back to the group and delete your post.

Is it too late if I find a cancelled appointment for the same day?

  • We are not notified when clients cancel appointments. When we are in the studio with holiday visits and you pick up a cancelled appointment, we are not notified. 
  • Once you make your appointment, please call the studio and let us know so we don’t overlook your appointment. 
  • If it’s too late for that, and you do not receive your text within 10 minutes of your appointment, please call the studio.  
  • 610-566-2000


I know when we get there we have to wait in the car until it's our turn, but how do we check in?
Do we have to call? 

One of our crew members will be doing down the list of appointments in time order. You will get about 2 texts: 
(1) To confirm you have arrived ---(2) To let you know when to come in the waiting room

PLEASE DO NOT COME EARLY! We will not take you ahead of your turn. 5 minutes early is enough. Coming too early will crowd the parking lot for those that are supposed to be in those spots. If you are early, circle around a little PLEASE. 

What if I want to add additional images after my order is complete?

We call this Buyer's Remorse :) 
We remove all galleries from our website every evening.  
Therefore:
If you order additional photos the same day, you CAN order prints and/or digital images at our regular prices.
* If you order past the day of your visit, only digital images are available at the full price of $47 each or any digital image packages only - regardless of your original order. 


How do I know if my order is ready?

You will receive an email from holiday@daniellefostercreations.com to let you know when it is ready. You can also go into your order on the website and check the status of your order (on the left side). 


What if I forget to pick up my photos?

You can go to www.daniellefostercreations and on the top right side click "ship my photos."

In your order email and at Your Experience from Beginning to End you will find the list of pick up dates available this season. Also if your images are not picked up, we will automatically send an invoice for shipping. Any orders not picked up by the date provided, orders are discarded. 

Do I need to fill out a waiver?

No, we are no longer requiring a waiver. However, upon completion of your signup, you will be asked if you have read and understand everything from the Holiday Experience Info link.

 
 

The following is our Covid Plan as of 2/22/22. This information is subject to change. 

COVID-19 PLAN
This is a reminder of the information that was agreed upon by you at the time of booking:

MASKS: 

  • Masks are optional for anyone attending the Holiday Experience.
  • Please be smart and considerate in your choice whether or not to wear one.
  • However, this means we will be even more diligent in our observation: ANYONE presenting with ANY symptoms or ailments will NOT be permitted in. Even a sniffle, you will be asked to leave. Last season we saw over 4,600 families without incident. Not even a cold. We WILL keep it that way regardless of Covid. 
  • Anyone that is disrespectful or causes a scene about their stance on this issue will be subject to permanent banning at Danielle Foster Creations and any services we provide.  
  • We reserve the right to refuse service to anyone we feel is a hazard to our staff and clientele.


CLIENT PRECAUTIONS and INSTRUCTIONS:

  • You will wait in your car and we will text you when you are next in line to come in.
  • 2 adults per visit. Sorry we cannot allow more.
  • Please save us the heartache of turning you away and take your family's temperature prior to leaving for your appointment and contact us to cancel/reschedule.
  • NO PERSON that is sick with ANY ailments will be permitted in. Even a sniffle, you will be asked to leave. We saw over 4,560 families last season without incident, so regardless of Covid, this precaution will remain. We know how important this event is to anyone and we will not allow someone to take this lightly.
  • We reserve the right to refuse service to anyone we feel is a hazard to our staff and clientele.
  • Once you are in the waiting room, do not let your child roam around. Restrooms are accessible but preferred only if necessary.
  • Once you are done with your session you will led out to the exit by our assistant.


STAFF and STUDIO PRECAUTIONS

  • Sanitizing/washing hands between each client.
    If your family will be wearing a mask in the studio, you may request that our crew mask as well.
  • Our whole staff is vaccinated including all Santas. 
  • Frequently clean highly touched surfaces.
  • Wipe down any props used between clients.
  • Cleaning all furniture between clients.
  • Remi UV filtration in our ventilation/AC system has been installed throughout the studio and has been running nonstop since October 2020
  • The Easter Bunny, as well as the cushions of the seating will be sanitized between clients using a hospital grade UV wand.
  • Seating sanitized between clients in waiting and shooting rooms
  • Will not work if sick or exposed to anyone sick

UPDATED: We will no longer require the Covid waiver as in the past.  Instead, at the time you sign up, you will check that you have read and agree to the force majeure that is provided below: 

FORCE MAJEURE
Danielle Foster Creations shall not be held responsible nor be deemed to be in default under this Agreement for any delay in its performance or failure in its performance of any of its obligations hereunder if such delay or failure is the result of causes beyond its control, including, but not limited to, acts of God, shelter-in-place orders, pandemics, acts of war and/or acts of terrorism.

 
 
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