When can I make an appointment?
The sign up will go live on Saturday, September 23, 2024 at 9am.
Where is the Holiday Experience being held?
We are holding our first ever Holiday Experience at Studio 1646 in Fort Myers.
The studio is on the second floor and unfortunately there is no elevator. If you have any handicap needs, please contact me prior to booking to discuss our alternative option.
As we grow, we will be looking for a more permanent home for DFC.
How much time is our visit with Santa or the Easter Bunny
Your visit will be approximately 3 minutes in length. We do not want to mislead anyone into thinking it is longer.
Should I arrive early for my appointment?
There is no need to arrive more than 5 minutes early. This location is new to us so we do not know how the flow will be.
Is there parking?
Yes there is a parking lot at this location.
How long will I be in the studio?
Your time in the studio will be approximately 10 minutes.
What if my child(ren) cry?
If you have a child between the ages of 6 months and 4 years, you will hear the phrase "Embrace the cry." at the studio. Learn it, love it, live it. Although we as parents want the perfect shot, chances are, at this age range, you will probably get tears. We truly try to make lemonade out of lemons and as parents ourselves, we know it's a rite of passage to get the crying pic for a couple of years so please arrive with a sense of humor! We do have some tricks that sometimes work depending on their age but even those tricks fail when a child has made up their mind :) However, our assistants will chat with you about it when you come in and you can decide what you would like to do.
Crying Continued: (can you tell this is a big topic?)
There is a HUGE difference between a crying child that will just sit and cry on Santa's lap and a child who is genuinely frightened. My crew and Santa are trained to know the difference and will advocate for that child. We will absolutely not push through an entire 3 minutes with a child that is trembling in terror. There is a time that it's not funny and we will not continue the session even if there are only 3 images to choose from. The intent is for them not to have a fear of Santa into their teens.
We will not accept requests to reshoot a family due to a crying child.
Can other relatives come and watch?
Do to the size of the shooting room, no more than 3 adults can come in.
Are Group Shots allowed?
Please click Your Experience from Beginning to End for full details
Can I bring my pet?
No pets are allowed at this time. As the holiday experience grows, we will have dog night in future seasons to come.
Can I take pictures?
Please refrain from taking photos of your session. It's our job to capture the moment, it's your job to be present in your own memories.
How do I order my pictures?
Please click Your Experience from Beginning to End for full details
What is the best way to view my pictures?
We STRONGLY recommend that you view your images from a PC, laptop, or large tablet so you can see the details of your images. We do not recommend viewing your images from your phone since details can easily be missed due to the small display.
What if I must cancel my appointment?
If you do not intend on keeping your upcoming appointment, please cancel asap.
Can I switch my appointment with someone?
Yes. Since we are only doing one day in Florida, to switch appointments, you must call the studio.
I know when we get there we have to wait in the car until it's our turn, but how do we check in? Do we have to call?
One of our crew members will be doing down the list of appointments in time order. You will get about 2 texts:
(1) To confirm you have arrived ---(2) To let you know when to come in the waiting room
There is no need to come early. We will not take you ahead of your turn. 5 minutes early is enough. Coming too early will crowd the parking lot for those that are supposed to be in those spots.
What if I want to add additional images after my order is complete?
We call this Buyer's Remorse and it happens all the time
We remove all galleries from our website every evening.
Therefore:
• If you order additional photos the same day, you CAN order prints and/or digital images at our regular prices.
• If you order past the day of your visit, only digital images are available at the full price of $49 each or any digital image packages only - regardless of your original order.
How do I know if my order is ready?
You will receive an email to let you know when it is ready. You can also go into your order on the website and check the status of your order (on the left side).
How will I get my photos?
Printed photos will be emailed via USPS within 72 hours of your order.
Digital images will be downloadable from my website and you will receive an email once it is available.
Do I need to fill out a waiver?
No, we are no longer requiring a waiver. However, upon completion of your signup, you will be asked if you have read and understand everything from the ALL THINGS HOLIDAY IN SW FLORIDA link.